ITIL 4 Foundation

The course will cover the following topics:

Service Value Framework and Value Chain

• Explore how to build processes that maximize value for the business and customers.

Four Key Aspects of Service Management

• Understand how to manage quality, risk, cost and resources for effective IT service delivery.

ITIL Guiding Principles

• Learn the core principles that will help guide your team and organization to success.

ITIL practices and their application

• Explore how to implement and adapt ITIL practices to address your organization's specific challenges.

Continuous IT Process Improvement

• Learn how to implement cyclical improvement processes to improve IT service performance.

Incident, Change, and Asset Management

• Learn how to intelligently manage incidents, changes, and assets to minimize risk and loss.

Vendor and Partner Engagement

• Understand how to build effective relationships with external vendors and partners to ensure IT service continuity.

The following objectives can be identified as the main ones:

• To master the concepts and model of ITIL 4 to improve IT services.
• Learn to implement IT practices to improve process efficiency.
• Increase collaboration between IT and the business.
• Develop skills to continuously improve IT services and implement changes.

The course is ideal for professionals working in the IT services industry, namely:

• IT managers and executives
• IT service management professionals
• Product and project managers
• Business analysts and consultants
• Beginning IT professionals

What you will get on completion of the course:

• An understanding of ITIL 4 principles and the service value framework.
• Skills in applying ITIL practices for effective IT service management.
• Knowledge of the value chain and the four dimensions of governance.
• Skill in using ITIL guidelines for process improvement.
• Understanding of the role of IT in business and company strategy.