Business process management

The course will cover the following topics:

Functional and process structure of an organization

• Introduction to the basics of process approach and functional structure.

Life cycle of business process management

• Exploring the stages and phases of process management at all levels.

Roles in a process-oriented organization

• Understanding roles and responsibilities in a process-oriented organization.

Business Process Identification

• How to identify critical processes in an organization and determine their impact on objectives.

Prioritizing processes for monitoring and improvement

• How to identify which processes need prioritized attention and improvements.

Description and modeling of business processes. Approaches

• Overview of notations and methods for process description and modeling (BPMN).

Business Process Hierarchy. Organizational Process Map

• Creating a process map and understanding the relationships between processes.

Key characteristics of business process performance

• Evaluating primary and secondary metrics for analyzing processes.

Tools and techniques for analyzing business processes

• Practical approaches and tools for successful process optimization.

Change management and business process optimization projects

• Development and implementation of change management strategies and optimization projects.

Typical mistakes and risks in business process optimization

• Analysis of common mistakes and risks faced by organizations.

The following objectives can be emphasized as the main ones:

• To familiarize participants with the life cycle of business process management.
• To teach modeling and evaluation of business process efficiency.
• To develop skills in analyzing and improving processes.
• To learn strategies for optimizing and improving the quality of business processes.

The course is designed for professionals working with processes in organizations, namely:

• Middle managers.
• Heads of organizational development departments.
• Business analysts.
• Project managers.
• Employees of quality services.
• Employees of human resources management departments.

What you will gain upon completion of the course:

• Identifying processes in an organization and understanding their impact on goal achievement.
• Process modeling using current techniques and notations.
• Evaluating process performance through KPIs and other metrics.
• Analyzing business processes to identify problems and opportunities for improvement.
• Managing and optimizing processes to improve the quality and efficiency of the organization.
• Systematic management of processes within an organization to achieve strategic objectives.